Privacy Policy

1) Data controller

Controller: KROFNER (brand / project).
Contact email: info@krofner.com
Scope: Website krofner.com and associated products/services, for example digital content and subscriptions.

2.1) Data you may provide

• Identification and contact details: email, name, if you provide it, messages you send through forms or by email.
• Purchase and access: email used for the purchase, subscription/purchase status, information necessary to enable access to the content.
• Customer support: questions, issues, and communications.

2.2) Data collected automatically

• Technical data: IP address, browser, device, language, pages visited, date/time, errors.
• Cookies/local storage: identifiers necessary to remember preferences or access status, see the “Cookies” section.

• Providing the service and allowing access to content (access management, content delivery, support).
  Legal basis: performance of a contract or application of pre-contractual measures.
• Managing payments and invoicing (purchases/subscriptions).
  Legal basis: performance of a contract and compliance with legal obligations.
• Handling enquiries by email or other channels.
  Legal basis: legitimate interest (customer support) or consent where applicable.
• Security and fraud prevention (website protection, security logs).
  Legal basis: legitimate interest.
• Commercial communications (news and updates), only if you subscribe or accept them.
  Legal basis: consent, which you may withdraw at any time.

To operate the website and provide the service, we may use providers, for example hosting, security, and email providers, who process data according to our instructions.

Payments: if you make a purchase/subscription, the payment may be processed through an external gateway, for example Stripe. KROFNER does not store your full card details; they are managed by the payment provider.

Some providers may be located outside the European Economic Area. In that case, we will apply appropriate safeguards, for example adequacy decisions or Standard Contractual Clauses, where required.

• Access/service: while there is an active relationship and for the time necessary to manage issues.
• Invoicing: for the periods required by applicable tax/accounting regulations.
• Commercial communications: until you unsubscribe or withdraw your consent.
• Technical and security logs: for a reasonable period for diagnosis and security, unless a different legal obligation applies.

You may exercise your rights of access, rectification, erasure, objection, restriction, and portability, as well as withdraw your consent where applicable.

To exercise these rights, write to info@krofner.com, indicating the right you wish to exercise.

If you believe that your rights have not been properly addressed, you may file a complaint with the competent supervisory authority, in Spain, the AEPD.

8.1) What cookies are

Cookies are small text files that a website may store on your device to remember information about your visit, for example preferences or access status. We may also use browser local storage for similar purposes.

8.2) Necessary cookies (do not require prior consent)

On krofner.com, we may use cookies and/or local storage that are strictly necessary to:

• Remember the access status to content, for example unlocked access after a purchase or email verification.
• Guarantee the security and basic functioning of the website.
• Prevent you from having to repeat actions, for example keeping your session/status during browsing.

This type of cookie is considered essential to provide the requested service and therefore does not require a prior consent banner.

8.3) Third-party cookies (payments)

When you make a payment, the payment provider may use cookies necessary to process transactions securely and prevent fraud. These cookies are governed by the corresponding provider’s policy.

8.4) Analytics and marketing cookies (only if activated)

If in the future we activate analytics (measurement) or marketing (advertising/retargeting) cookies, prior consent will be requested where required. In that case, you will be able to accept them, reject them, or configure your preferences.

8.5) Indicative cookie table

The following table describes typical cookies on a website like this. Specific names may vary depending on the technical configuration.

Type	Example	Purpose	Duration
Necessary	krofner_access (or equivalent)	Remember access/unlock status for content	Session or persistent, for example days/weeks
Necessary	session (or equivalent)	Basic functioning and security of the website	Session
Third-party (payment)	Payment provider cookies	Process payments, security, and fraud prevention	According to the provider
Analytics/marketing	Only if activated	Measurement and/or advertising	According to configuration

8.6) How to manage or delete cookies

You can allow, block, or delete cookies from your browser settings. Please note that if you disable necessary cookies, some website functions may not work correctly.

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

Our services are not directed at minors. If you are a minor, please do not provide personal data without authorization from your parent/legal guardian.

We may update this Privacy Policy to reflect legal or service changes. The “Last updated” date will indicate when it was last revised.